Voids & Refunds | VX520

Owned by Rebecca Buesseler (Deactivated)
Feb 25, 2021
1 min read

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Transactions that have not been settled/batched out can be voided. However, transactions that have already been settled/batched out cannot be voided and must be processed as a refund.

Void a Transaction

Note: Only credit transactions can be voided. Debit transactions must be refunded.

Action

Action

  1. (From the VMAC menu, press F3 for Payments)

  2. Press F4 for Void

  3. Void Last Trans? Press F2 for No to search for a transaction

    • If you would like to void the last transaction, press F1 for Yes

  4. There are two ways you can retrieve a transaction.
    Retrieve By:

    • Press F1 for Inv# (The invoice number is located on the original transaction receipt)
      OR

    • Press F2 for Acct# (Last four digits of the card used for the transaction)

  5. Key-in the last four digits of the card (or key-in the invoice number) and press Enter

  6. The transaction will be displayed on the screen, verify it is correct. Press F1 for Yes to void the transaction

    • If it is incorrect, press F2 for No to cancel

  7. Once the void is complete, the merchant receipt copy will print

  8. Press F1 to print a Customer Copy of the receipt or F2 for no receipt

 

 

Refund a Transaction

Action

Action

  1. (From the VMAC menu, press F3 for Payments)

  2. Press F3 for Refund

  3. Key-in the total refund amount and press Enter

  4. Press F1 for Yes to confirm the refund amount is correct

  5. Insert, swipe, or key-in the card to complete the refund

    • Note: For debit cards you can only swipe the card or key-in the card number

  6. Once the refund is complete, the merchant receipt copy will print

  7. Press F1 to print a Customer Copy of the receipt or F2 for no receipt