SpotOn Retail Premium Ecommerce Deprecation

Owned by Jordan Rotondo, created
Last updated: Sept 29, 2023 by Will Castleberry
1 min read

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Overview

SpotOn is deprecating SpotOn Retail Premium and Ecommerce on November 30, 2023.

When is this happening?

November 30th, 2023

How do I switch from SpotOn Premium to SpotOn Grow or SpotOn Basic?

SpotOn is here to assist merchants looking to switch from SpotOn Retail Premium to SpotOn Retail Grow or Basic with minimal onboarding. Reach out to our Client Experience team to get the process started:

Switching to Grow or Basic is only for businesses that do not require an Ecommerce solution.
If Ecommerce is not significant to the business, or the Ecommerce service has never been activated - SpotOn can downgrade you to Grow or Basic, saving you the cost difference.

How do I cancel my subscription?

We understand you may choose to leave SpotOn due to this change and we will assist you in the cancellation process. Please reach out to our Client Experience team:

How do I export my data?

Looking to export your data? Click to navigate to an article with step-by-step instructions to complete each export below:

  • Customer Data: Includes customer contact information, purchase history, and more. Can be imported into almost any system.

  • Sales and Commissions: Exports of the merchants sales and commissions reports.

  • Loyalty: Includes loyalty numbers and check-ins. Contact support for this export.

  • Catalog: Entire product catalog in CSV format.

  • Reports: Export Sales Trends, Summary, Items, Staff, Items, and Orders Reports to CSV files by navigating to their respective section(s) and following the steps below to create the CSV report type.

If you need assistance - our Client Experience team is here to help! Contact us via:

Email: support@spoton.com

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