Tip Adjustments | SpotOn Serve

Owned by Rebecca Buesseler (Deactivated), created
Last updated: Apr 05, 2023 by AH (Deactivated)
2 min read

Quick Links

Adjust Tips

Merchants can now adjust tips for open and closed orders from the Total Summary screen and from Adjust Tips option under Commands. 

Adjust Tips from Total Summary Screen

Action

Display

Action

Display

1. Navigate to the Order Summary screen

2. Select the Payment

3. Select Adjust Tip from the header

4. Input the new Tip amount

5. Press the blue Check Mark button in the lower right to complete the change

On the Adjust Tip screen, the user can input the adjusted tip amount or the adjusted total amount. It is not necessary to input both adjusted amounts

Depending on BOH settings, a manager may need to provide authorization to perform this action

Adjust Tips from the Commands Menu

Action

Display

Action

Display

1. Select the user’s icon in the upper right corner to open the Commands Menu

2. Select Adjust Tips

  • Orders will be displayed in 3 sections:

    • View all 

    • Adjusted 

    • Not adjusted 

3. Use Select User drop-down menu to select the needed user

4. Use the Search bar to search for the order by order name/number

5. If needed, use the up/down arrow button to sort any display orders by:

  • Order Number

  • Order Number Descending

  • Order Total

  • Order Total Descending

6. Select the desired Order

7. Input the new Tip amount

8. Press the blue Check Mark button to complete the tip adjustment

On the Adjust Tip screen, the user can input the adjusted tip amount or the adjusted total amount. It is not necessary to input both adjusted amounts

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