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Old Version 11

changes.mady.by.user Rebecca Buesseler

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New Version 12

changes.mady.by.user Ariana R.

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Action

Display

  1. Select Transactions to view the Transactions List

  2. Click Details on the transaction to refund

  3. Click Refund

4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.”

  • Verify Transaction ID

  • Verify amount

5. If applicable, check the Send Receipt Email box

6. Click Process

  • If the Send Receipt Email box is was checked, a popup will display. Verify the email and click Send Email

7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded

  • The Transaction List will also display the updated status of the transaction

Image Added
Info

Refund vs Void

  • Transactions in the Authorized state will be voided when using the “Refund” button.

    • The original transaction will display as ‘Voided’ when the Refund steps are completed.

  • Transactions in the Completed state will be refunded when using the “Refund” button.

    • The original transaction will display as ‘Refunded’ when the Refund steps are completed.

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