Quick Links
Void Transaction
With the SpotOn Virtual Terminal voids and refunds can both be done using the refund button. The terminal will automatically determine if the transaction should be voided or refunded based on if that transaction is batched out (settled) or not.
Refund Transaction
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4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.”
5. If applicable, check the Send Receipt Email box 6. Click Process
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7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded
Refund vs Void
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