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SpotOn Counter Transactions
Items rung on the paired Restaurant POS station will be shown live on the SpotOn Counter device.
SpotOn Restaurant POS Station Display | SpotOn Counter Guest Display |
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Accepting Credit Card Transactions for the First Time
If the device is accepting credit card payments for the first time, permission to access the USB device (EMV payment device) will be prompted.
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Customer Flow: SpotOn Counter Transaction
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When the user navigates to the Payment screen on the Paired Restaurant POS station, the Payment summary will be shown on the right-hand side of the Counter app | |||
When payment is applied on the Restaurant POS station, the customer will be prompted for Tip Amount, with an option to cancel. (Cancelling gives control back to the Restaurant POS cashier to change payment type, for example). When tip is selected, and total due confirmed, the guest will select “Confirm & Pay” | |||
The guest will be prompted to insert their credit card. (They will still have an option to cancel at this time.) | |||
After payment is processed, the customer is presented with a sign screen. Once the signature process is complete, the customer should select “Done”.
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The Thank you and farewell screen is displayed, and payment is applied to the order.
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Customer Flow: Tips
There are two options when it comes to tipping with the SpotOn Counter, before or after payment. Please see Tips & Signatures for setup details.
Tip Before Payment
Customer View |
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Tip After Payment
Customer View |
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