Transactions | SpotOn Counter

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SpotOn Counter Transactions

Items rung on the paired Restaurant POS station will be shown live on the SpotOn Counter device.

SpotOn Restaurant POS Station Display

SpotOn Counter Guest Display

SpotOn Restaurant POS Station Display

SpotOn Counter Guest Display

 


 

Accepting Credit Card Transactions for the First Time

If the device is accepting credit card payments for the first time, permission to access the USB device (EMV payment device) will be prompted.

Action

Display

Action

Display

  1. Begin with a penny test transaction to receive the dialog prompt “Allow the app SpotOn Counter to access the USB device?”

  2. Select “Use by default for this USB device”, then tap “OK

This must be done before the SpotOn Counter goes live

 


 

Customer Flow: SpotOn Counter Transaction

Action

Display

Action

Display

1. When payment is applied on the Restaurant POS station, the customer will be prompted for Tip Amount on the SpotOn Counter device. Customer’s may choose between:

  • Pre-set tip percentages

  • Custom Tip

  • No Tip

2. Guests appl their electronic signature in the left side panel

3. Select the blue Continue button

If the customer ignores the signature screen, and does not complete the process within 10 seconds, the process will auto-complete to prevent delay.

4. The guest will be prompted to insert or tap their card

5. The guest will be prompted for their choice in receipt options:

  • Email

  • Print

  • No Receipt

6. After the transaction as been completed, the Thank you screen is displayed,

If any break in communication between the Counter device and the Restaurant POS station occurs between when payment is taken, and when it is applied to the order, the payment will be applied automatically in the background once connection is restored.


Customer Flow Videos: Tips

There are two options when it comes to tipping with the SpotOn Counter, before or after payment. Please see Tips & Signatures for setup details.

Tip Before Payment Video

Customer View

Customer View

 


 

Tip After Payment Video

Customer View

Customer View

 

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