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How can I make SpotOn Ordering my preferred ordering method in Google?
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How do I deactivate other 3rd party providers?
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What are the known issues with Order with Google?
Subitem Price Levels
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Subitems on Subitems
Menu items that have subitems on subitems may not appear correctly in the Google ordering interface. However, modifiers on subitems are supported.
Pacing
Order With Google orders are considered for pacing (counted against pacing blocks), and at checkout, guests are prevented from ordering if a pacing block is full.
Order with Google availability is also updated to reflect full pacing blocks, preventing guests from selecting relevant time slots. However, after a pacing block becomes full it can take up to 2 hours for availability to be reflected in Order with Google. This time delay will be reduced in a future updateDuring this period, the guest may not see a prompt to change the order time until they add an item to the order.
Split schedules
If the restaurant takes orders for both lunch and dinner, but not the time in between, orders attempted for the unavailable time can be started, but not completed. This will be resolved by the upcoming Pacing update mentioned above.
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Checkout validation: Pricing event availability and price changes DO affect pricing and availability at the time items are added to the order.
Menu display (pre-checkout): Menu display (pre-checkout): Menu item availability is updated to accurately reflect availability changes via pricing events. However, menu item prices are not currently updated to reflect price changes via pricing events are not updated.Support for displaying pricing event > price changes on Order with Google menus is planned as a future improvement.
This means that when a pricing event has changed the price of an item, the price shown on the item before ordering will be incorrect, but when the item is added to the order, the correct price is shown and charged.