Versions Compared

Old Version 11

changes.mady.by.user Rebecca Buesseler

Saved on

compared with

New Version Current

changes.mady.by.user Rebecca Buesseler

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

With the SpotOn Virtual Terminal voids and refunds can both be done using the refund button. The terminal will automatically determine if the transaction should be voided or refunded based on if that transaction is batched out (settled) or not.

Refund Transaction

Action

Display

  1. Select Transactions to view the Transactions List

  2. Click

Details

  1. anywhere on the desired transaction to

refund

  1. view the Transaction Details

Image Added

3. Click Refund

Image Removed
Image Added

4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.”

  • Verify Transaction ID

  • Verify amount

5. If applicable, check the Send Receipt Email box

6. Click Process [Refund/Void]

  • If the Send Receipt Email box is was checked, a popup will display. Verify the email and click Send Email

Image Removed
Image Added

7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded in the Show History field

  • The Transaction List will also display the updated status of the transaction

Image Added
Info

Refund vs Void

  • Transactions in the Authorized state will be voided when using the “Refund” button.

    • The original transaction will display as ‘Voided’ when the Refund steps are completed.

  • Transactions in the Completed state will be refunded when using the “Refund” button.

    • The original transaction will display as ‘Refunded’ when the Refund steps are completed.

...