Quick Links
SpotOn Order Text Messaging
Initial Setup
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1. From BOH, tap the Locations icon 2. In the Settings section, scroll to SMS Enabled, and tick the checkbox 3. In the SMS Number line, select Acquire Number
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4. Return to the BOH menu 5. Tap the Order Types icon 6. Select the SpotOn Order order type 7. In the Settings section, tick the Send Curbside Pickup Text Message to Customer (only for SpotOn Order’s Orders) box | |
8. The merchant can choose to enter in their own custom message in the Custom Curbside Text Message Body field and can choose to use the variables listed out to populate things such as <Order Number> in the outbound text. If the merchant does not enter copy, the default text that will be sent to customers when an online order is place will read: “Thank you for your order at <Location Name>, <Order Number> should be ready at <Pickup Time>. Please respond to this message when you arrive.” | |
Please Note: For the restaurant name to display, there must be a Display Name added in the DineLoyal/SpotOn Online Ordering Settings section in the Locations settings |
FOH Workflow
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1. Once SMS is enabled, the POS will now display a notification icon on the Pin pad screen You cannot click/tap on this icon but it will display a badge/number if there are new notifications so you will have to pin-in to see the notifications | |
2. Once pinned in, a bell/notification icon will appear in the lower righthand corner 3. Click this icon will show the Notification Model
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4. If you click into a thread, you’ll see the conversation on the left hand side and the order(s) on the right hand side. If multiple orders are tied to this customer, you can select one of them, then click/tap on “Edit Order” to navigate to the order view to edit the order Clicking into a notification to view the conversation will mark the notification as read. | |
5. Sending a response will show a small animation under the text until it is sent and then a time stamp will appear | |
If it fails to deliver, it will change to an alert icon instead of the time stamp (ignore arrows in screenshot- those only display on devices with no touch screen). |
FAQ
Are pictures supported?
No, an inbound text with a picture will not send/show up
Is there a character limit?
950 characters
Can I block numbers?
Yes, in BOH you have to manually add the phone number to the Blocked Numbers list under Locations > Settings Note: We do keep a record of blocked incoming text messages in the database (for 1 year), this is not visible to the merchant- but we can pull them if needed. |