1. From BOH, tap the Locations icon

2. In the Settings section, scroll to SMS Enabled, and tick the checkbox

3. In the SMS Number line, select Acquire Number

4. Return to the BOH menu

5. Tap the Order Types icon

6. Select the SpotOn Order order type

7. In the Settings section, tick the Send Curbside Pickup Text Message to Customer (only for SpotOn Order’s Orders) box

8. The merchant can choose to enter in their own custom message in the Custom Curbside Text Message Body field and can choose to use the variables listed out to populate things such as <Order Number> in the outbound text.

1. Once SMS is enabled, the POS will now display a notification icon on the Pin pad screen

2. Once pinned in, a bell/notification icon will appear in the lower righthand corner

3. Click this icon will show the Notification Model

4. If you click into a thread, you’ll see the conversation on the left hand side and the order(s) on the right hand side. If multiple orders are tied to this customer, you can select one of them, then click/tap on Edit Order to navigate to the Order View to edit the order

5. Sending a response will show a small animation under the text until it is sent, and then a time stamp will appear

1. In the BOH, click the Locations icon

2. Select the appropriate Location

3. In the Settings section, confirm that the SMS Enabled checkbox is selected and an SMS Number is in use

4. Return the main BOH dashboard and select the Order Types icon

5. From the left hand panel, select the desired Order Type

6. In the Settings section, click the View / Edit button next to SMS Quick Responses

• The SMS Quick responses pop up will display, showing any existing responses

7. Click Add new Quick Message

8. Type in the new Quick Message in the newly populated text box

9. Click Save

10. Repeat as needed for other Order Types

SMS Quick Response FOH Flow

1. Start an order

2. Open the Ticket Commands menu

3. Tap Customer Info

4. Search for the customer, or add new customer

5. Attach the customer to the order

6. Send the order

7. Press the Notifications icon in the bottom right (the bell icon)

• The Notifications popup will display, showing all SMS Messaging

8. Select the desired SMS Text Messaging thread

9. Select the current Order from the Customer’s Orders panel on the right

• The Order Details will display on the right and the pre-set Quick Responses will display on the left

10. Select the desired Quick Response

11. Press Send Message

• The SMS Quick Response message will be sent to the customer

Yes, in BOH you have to manually add the phone number to the Blocked Numbers list under Locations > Settings