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Shippo® FAQs

What is Shippo®?

Shippo® is a shipping platform that simplifies Ecommerce processes. By integrating Shippo® with your SpotOn Ecommerce marketplace, you can easily show real-time shipping rates to your customers during checkout, purchase discounted shipping labels, print packing slips, and track orders all from within SpotOn.

What are the prerequisites for using this integration?

To use Shippo® through SpotOn, you will need an existing Shippo® account with a payment method on file to purchase labels. You can sign in or create an account by going to Shipping Settings (in the Catalog) and selecting Shippo®.

How do I turn on Shippo®?

It's easy! Just navigate to Settings in the Catalog, select Shipping, then select Shippo® Calculated Rates. You will be prompted to sign in or sign up if you don't have an account.

What carriers are available through the Shippo® Integration?

USPS®, UPS®, and FedEx®.

Are there any rules or limitations I should be aware of if I choose to use USPS carrier service through Shippo®?

Please ensure that your shipments are in full compliance with all federal USPS rules and regulations, including newly implemented rules effective December 2022:

Increased Visibility of Hazmat Packages

• USPS now requires a clear physical separation must be made between Hazmat and Non-Hazmat packages. (i.e., Packages must be sorted into separate mail receptacles.) This rule has been implemented to increase the visibility of Hazmat packages to Post Office partners.

Changes to Packages Containing Lithium Batteries

• USPS now limits the shipment of used/damaged/defective electronic devices which contain lithium batteries to surface transportation only. This prohibits the ability to send or receive packages containing these items internationally.

• USPS now requires packages to be clearly labeled “Restricted Electronic Device” and “Surface Transportation Only,” in addition to any other applicable required markings.

If you have questions about the new USPS rules and regulations, please contact support@spoton.com or call (877) 814-4102, Selection 2 for assistance.

Can I use calculated rates through Shippo® and flat rates simultaneously?

No, you can only use calculated rates or flat rates. However, you can provide free shipping options for each.

If I currently use flat-rate shipping with SpotOn and want to try Shippo®, can I switch back?

Yes, you can easily switch back and forth at any time without losing any of your shipping profile settings.

Can I set free shipping options if my customers spend a certain amount?

Yes. When setting up your Shippo® shipping profile and selecting carrier services, you will see an option to offer free shipping. Simply set the amount and choose the service that you want to offer.

Can I ship internationally?

No. We currently only support domestic shipping within the continental US.

Is there a fee from SpotOn to use Shippo®?

No. Shippo® is free to use with your SpotOn account as long as you have a Shippo® account with a payment method on file to purchase labels. You simply pay for the labels used.

How do my customers pay for shipping?

Your customers will see applicable shipping services and speed options during checkout. Rates are calculated in real-time based on the customer's shipping address, weight, and size of the order. The price for shipping is added to the total order amount.

How do I fulfill an order and purchase labels?

Navigate to your Orders tab in the Dashboard. Select an unfulfilled shipping order. Once on the fulfillment page, click Buy Label. You can review the price of the label and have various options such as changing the shipping carrier or service, changing the box size, or editing the to/from address. Confirm your purchase by selecting Buy Label on the confirmation window. Click Print Label and your label will open in a new tab for you to print or send.

Can I print a return label?

Yes. There are two options for generating/purchasing return labels:

1. You can choose to include a return label when you buy the initial label. This is done by selecting the Return Label checkbox on the label purchase screen 

2. Return to the Order Details page at any time and purchase a return label. This is found in the Shipping Options menu. 

How do I pay for return labels?

Return labels are scan-based, which means you are only charged if the label is actually used. The default return shipping service will be determined by the cheapest rate available. This is typically economy or ground service depending on the carrier. If you need a faster service on your return label, you can generate a return label by going directly to Shippo® here: Shippo®: The Best Multi-carrier Shipping Software for E-commerce

Can I print a packing slip?

Yes. Packing slips can be printed by navigating to the Shipping Options drop-down menu found on the Orders page.

Do Shippo® label purchases include tracking information?

Yes. Once a label is purchased, tracking information will appear in the Shipping Details Table on the Order page.

Will my customers get notified when the order is marked as shipped?

Yes. After you purchase a label and mark it as shipped, your customer will automatically get an email notification with tracking information.

Will my orders and label purchases be available in my Shippo® account automatically?

Yes. All of your order history, label purchases, statuses, and billing information is always available in your Shippo® account.

What if I need to update my billing or account information?

You can update your Shippo® account information by logging in to your account here: Shippo®: The Best Multi-carrier Shipping Software for E-commerce

Can I also manage orders or purchase labels within Shippo®?

Yes, you track and purchase labels within Shippo® by logging in to your account here: Shippo®: The Best Multi-carrier Shipping Software for E-commerce

I purchased a label by accident and need to make changes. How can I request a refund or edit the shipment?

If you purchased a label by accident or no longer need that label, you can request a refund directly from the Order Details page within SpotOn. You can find the Refund button in the Shipping Details Options.

You can also request a refund by going to your Shippo® account here:  Shippo®: The Best Multi-carrier Shipping Software for E-commerce. If you need to make changes to a label you already purchased such as edit the service, carrier, speed, or add options, you can do so by navigating to the Shipment tab in your Shippo® account: Shippo®: The Best Multi-carrier Shipping Software for E-commerce

How can I learn more about billing and label purchases with Shippo®?

Check out the Shippo® Billing FAQs on the Shippo® Knowledge Base.

What is a shipment surcharge?

A shipping surcharge is an additional fee added to the shipping cost by the carrier. Shipping surcharges compensate for extra expenses involved in additional handling, special service, unusual delivery, or other expenses inherent in shipping products with exceptional requirements or circumstances.

The most common mistakes that can result in surcharges include entering incorrect package weight, package dimensions, or destination address.

How can I learn more about carrier surcharges, and how to avoid them?

You can find more information regarding surcharges here: Understanding Postal Surcharges in Shippo®.

Where can I find more information about Shippo®?

If you still have questions, please visit the Shippo® Knowledge Base.