Pacing | SpotOn Order

Quick Links

1 Order Pacing
- 1.1 Order Pacing Benefits
2 Initial Setup (BOH)
3 New Pacing Setup (FOH)
4 Pacing Overrides (FOH)
5 Pause Online Ordering (FOH)
6 Order Pacing FAQs
- 6.1 How does pacing handle large orders?
- 6.2 Does pacing apply to orders placed via third party apps/services?

Order Pacing

Pacing eliminates the risk of being inundated at any given time, taking the stress and guesswork out of managing your online ordering system.

Instead of managing orders manually, managers can set a rule to allow orders to come through, set by total dollar amount for any day or time based on a number of orders.

Customers can place an order in confidence during busy/peak hours knowing that their order will processed in the estimated time presented to them.

Order Pacing Benefits

Control orders based on kitchen capacity. Set up a rule to restrict new online orders from being placed once the block is full according to pre-set criteria
Set a pace that works for you. Select the time of day and days of the week to apply the rule.

Override special occasions. Have a special event coming up? You can temporarily change the criteria for a specific time and date.
Manage large orders and requests. Set a maximum dollar amount per order, your customers will be prompted to call the restaurant to check availability for large orders.

Initial Setup (BOH)

Action	Display

Action	Display
1. Click on the Locations icon
2. Select the appropriate Location
3. Scroll to the SpotOn Online Ordering Settings section 4. Tick the Order Pacing Enabled checkbox 5. Return to the BOH home page
6. Click on the Job Positions icon
7. Select the job position(s) that you would like to access the Online Ordering Settings screen in the FOH 8. Scroll to the Order Management section, and check the Online Ordering Settings Screen checkbox

New Pacing Setup (FOH)

Action	Display

Action	Display
1. In the FOH, tap Show Commands in the Command Bar to access the Select Command… menu 2. Tap the Online Ordering Pacing button
You will now be on the Pacing Schedule Screen, and it will display the current week To navigate: Use the < > arrow buttons in the upper left, near the displayed month and year, to scroll by week. The month and year displayed will change appropriately. Use the ↑ ↓ arrow buttons to scroll through the 15 minute blocks of time for each day/week. To return to today’s date, tap the Today button.
3. Tap the desired time block to begin 4. In the Add New popup window, select the Set Pace button All pacings are recurring for the selected day and time
5. To adjust the pacing time block, tap the time frame button
6. Swipe up or down on the hour and minute times to select the desired Start time, then tap Continue Be sure to indicate if this is am or pm
7. Swipe up or down on the hour and minute times to select the desired End time, then tap Save Be sure to indicate if this is am or pm
8. Tap the day(s) of the week for this pacing schedule to repeat on Selected days will be highlighted To remove a day from this pacing schedule, tap the blue X next to the day of the week
9. Set the conditions of this pacing by checking the desired checkboxes in the Conditions section Number of orders Dollar Amount 10. Input the desired number of orders, and/or dollar amount, for this pacing block If both options are selected, the criteria that is filled first will determine the block capacity 11. Tap Save
12. Your new pacing schedule will display on the calendar view in green 13. Tap Done to exit the Pacing Schedule

Pacing Overrides (FOH)

Action	Display

Action	Display
1. In the FOH, tap Show Commands in the Command Bar to access the Select Command… menu 2. Tap the Online Ordering Pacing button
You will now be on the Pacing Schedule Screen, and it will display the current week To navigate: Use the < > arrow buttons in the upper left, near the displayed month and year, to scroll by week. The month and year displayed will change appropriately. Use the ↑ ↓ arrow buttons to scroll through the 15 minute blocks of time for each day/week. To return to today’s date, tap the Today button.
3. Tap the desired time block to begin 4. In the Add New popup window, select the Set Override button Overrides are not recurring, they are for specific dates and times
The selected date will display as the Start Date 5. To add an End Date tap Add End Date
6. Select the desired End Date from the calendar view, if needed, scroll to the next month with the > arrow button 7. Tap Accept
8. To adjust the time that new override is applicable, tap the time button
9. If applicable, swipe up or down on the hour and minute times to select the desired Start time, then tap Continue Be sure to indicate if this is am or pm
10. Swipe up or down on the hour and minute times to select the desired End time, then tap Save Be sure to indicate if this is am or pm
11. Set the conditions of this override by checking the desired checkboxes in the Conditions section Number of orders Dollar Amount 12. Input the desired number of orders, and/or dollar amount, for this override block 11. Tap Save
12. Your new override(s) will display in yellow in the calendar view 13. Tap Done to exit the Pacing Schedule

Pause Online Ordering (FOH)

Action	Display

Action	Display
1. In the FOH, tap Show Commands in the Command Bar to access the Select Command… menu 2. Tap the Online Ordering Pacing button This will open the Pacing Schedule Screen
3. On the left panel, there are two tabs, tap the second tab titled Pause Online Ordering
4. Select the desired option: Pause indefinitely This will require Online Ordering to be un-paused when the restaurant is ready to resume taking online orders Pause for a set amount of time If this option is selected, scroll up or down in the Hours and Minutes columns to indicate how long to pause Online Ordering 5. Tap Set
6. Tap Done to exit
When Online Ordering is Paused, there will be a green banner at the top of the screen to indicate this Tap the green banner to access the Pause Online Ordering screen to edit or resume online ordering

Order Pacing FAQs

How does pacing handle large orders?

You have the ability to set a maximum dollar amount per order. The online ordering system will prompt the customer to call the restaurant for availability if their order total exceeds the set maximum dollar amount.

Does pacing apply to orders placed via third party apps/services?

Pacing only applies to the orders placed through SpotOn Order. Dineloyal, ItsaCheckmate, and 3rd party apps and services cannot be monitored with Order Pacing.