QR Group Order & Pay | SpotOn Order
- Rebecca Buesseler (Deactivated)
- Jaclyn DiPiazza
- AH (Deactivated)
Quick Links
- 1 QR Group Order & Pay
- 1.1 Customer QR Group Order Flow
- 1.1.1 Scanning the QR Code & Viewing the Menu
- 1.1.2 Joining an Order & Viewing the Menu
- 1.1.3 Inviting Guests
- 1.1.4 Bag Screens
- 1.1.4.1 Pay Now Enabled
- 1.1.4.2 Pay Later Enabled
- 1.1.5 Sending Items to the Kitchen
- 1.1.6 Checking Out & Loyalty
- 1.2 FAQs
- 1.2.1 How do I set up Tip Percentage Defaults?
- 1.2.2 Can guests edit an order after it has been sent to the kitchen?
- 1.2.3 How can I change the custom branding of my SpotOn Order website?
- 1.2.4 What if the guests want to pay separately?
- 1.2.5 How do I close abandoned orders?
- 1.2.6 Can guests transfer tables?
- 1.2.7 Can items be shared with the whole table?
- 1.2.8 Can guests leave the table?
- 1.2.9 How can the guests tell if their order has been paid?
- 1.2.10 How will staff know when an order is paid?
- 1.1 Customer QR Group Order Flow
QR Group Order & Pay
Multiple customers will be able to collaborate on one order together in real-time. When customers “join the order”, other customers will see that on their own device. Same for when other customers add items to the bag, send items to the kitchen & pay for the bill.
Customer QR Group Order Flow
Display | Action/Information |
|---|---|
 | Scanning the QR Code & Viewing the Menu
The first thing customers will see when scanning the QR code is the menu. This is so they can browse the menu & look at the details of the items before starting or joining an order. |
Joining an Order & Viewing the Menu
Once a customer joins an order they will see their first initial highlighted, and the initials of any other guests who are on the order with them. | |
When customers are joining the order, we will now require a guest name. This is crucial for the group ordering aspect of this experience. Guests can even add emojis! | |
Inviting Guests
Customers will be able to “invite guests” to join the order from the native share sheet functionality on their device. This is especially helpful if a guest is running late! They will still be able to collaborate with their group on the order and get their cocktail order in! | |
Bag ScreensUsers are able to see other guests add items to the order in real time. Depending on on the Back of House configuration for Pay Now or Pay Later, the user experience will differ at this stage. 1. Select the Locations icon 2. Select the appropriate Location from the left hand panel, if needed 3. Scroll to the SpotOn OLO Settings section 4. Select or deselect Dine-In Pay Later Enabled as desired Pay Now EnabledWhen the configuration is Pay Now, customers have to build their order & pay before the items are sent to the kitchen. | |
Pay Later EnabledWhen the configuration is Pay Later, customers can send items to the kitchen on a rolling basis, then pay for the entire order at the end of their meal. | |
Sending Items to the Kitchen
When collaborating on an order with multiple guests, items will be sent to the kitchen together. For example if Brian & Frank are collaborating on the same order, when Brian clicks Send Order, all of Brian & Frank’s items that are added to the bag will be sent to the kitchen. They guests can continue to add items to their bag.
If Pay Now is enabled, when the guests select Pay and Order, their items will be sent to the kitchen when they have paid. | |
Checking Out & Loyalty
When one guest initiates checkout, they will be prompted with a modal asking Is your table ready? The reason for this is because the order will “lock” for all other guests when someone is checking out so the order total does not change during payment. Loyalty may only be added to the order when the customer is on the checkout screen. Only one person may earn & burn loyalty. In order to earn loyalty points on the order a customer must do one of the following:
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FAQs
How do I set up Tip Percentage Defaults?
Tip percentages can be set up in the Order Type settings - click here to learn more about Order Type setup.
Tip percentage defaults can also be set at the Locations level, as shown below:
Action | Display |
|---|---|
1. Select the Locations icon | |
2. In the Settings section, use the Default Tip Percentage drop down menu to select your preference:
| |
3. Scroll to the Tip Settings section to set the Suggested Tip Percentages |
Can guests edit an order after it has been sent to the kitchen?
No, edits cannot be made by the guest after the order is sent.
How can I change the custom branding of my SpotOn Order website?
Please check out Custom Theming & Image Sizing to learn more.
What if the guests want to pay separately?
Please see QR Codes - Split Payment.
How do I close abandoned orders?
In the event that an order has been started, but then abandoned, any items would need to be removed/voided from the order, and then that $0 order can be closed.
Can guests transfer tables?
Guests do not have the ability to move from one table to another with QR Codes. If they wish to change tables, they will need to scan that table’s QR Code and begin again.
Can items be shared with the whole table?
Yes. Servers can do this after the item has been added to the order via the Item Commands Menu. Please see Move to Guest / For the Table for more information.
Can guests leave the table?
Yes, the guest can tap their initial, and a prompt will display asking them if they Want to leave the table?, and they can then select Leave table.
How can the guests tell if their order has been paid?
The guest who paid will be taken to the confirmation page. The guests who did not pay will receive a notification banner telling them who has paid the bill.
Tapping the Okay button will take them to a slightly different confirmation page.
How will staff know when an order is paid?
As mentioned before, due to BackOffice settings, when a dine-in order is paid, the order will automatically close. This means the order will show on the List Orders screen, under the Closed filter.