Refund | SpotOn Terminal
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Void vs Refund
On the SpotOn Terminal voids and refunds can both be processed using the refund button. The terminal will automatically determine if the transaction should be voided or refunded based on if that transaction is batched out (settled) or not. To refund or void a transaction, follow the refund transaction steps below.
Refund Transaction
Refunds can be processed on completed transactions. The refund must be the full amount of the original transaction and cannot be undone. This method works for both cash and credit card refunds.
Action | Display |
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Void: Transactions in the Authorized state will be voided when you use the “Refund Transaction” button. The original transaction will display as ‘Voided’ when the Refund steps are completed.
Refund: Transactions in the Completed state will be refunded when you use the “Refund Transaction” button. The original transaction will display as ‘Refunded’ when the Refund steps are completed.