Refunds & Voids (via Virtual Terminal) | SpotOn Order

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SpotOn Online Ordering Refunds & Voids

Transactions done via SpotOn Online Ordering are adjustable through your Merchant Dashboard on the Virtual Terminal.

Please Note: At this time ONLY SpotOn Order transactions can be refunded or voided in the SpotOn Virtual Terminal. Please see Refunds, Voids & Rekeys | SpotOn Restaurant FOH for information regarding all other transaction adjustments.


Accessing Transactions on the Virtual Terminal

Action

Display

Action

Display

1. Log in to your Merchant Dashboard at http://dashboard.spoton.com

2. Click the 3 x 3 dot icon in the upper left

3. Select Virtual Terminal from the displayed options

4. Select Transactions from the tabs on the left

  • The Transactions page will display

 


 

Void Transaction

With the SpotOn Virtual Terminal voids and refunds can both be done using the refund button. The terminal will automatically determine if the transaction should be voided or refunded based on if that transaction is batched out (settled) or not.

Refund vs Void

  • Transactions in the Authorized state will be voided when using the “Refund” button.

    • The original transaction will display as ‘Voided’ when the Refund steps are completed.

  • Transactions in the Completed state will be refunded when using the “Refund” button.

    • The original transaction will display as ‘Refunded’ when the Refund steps are completed.

 


 

Refund Transaction

Action

Display

Action

Display

1. Select Transactions to view the Transactions List

2. Click anywhere on the desired transaction to view the Transaction Details

3. Click Refund

4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.

  • Verify Transaction ID

  • Verify amount

5. If applicable, check the Send Receipt Email box

6. Click Process [Refund/Void]

  • If the Send Receipt Email box is was checked, a popup will display. Verify the email and click Send Email

 

7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded in the Show History field

  • The Transaction List will also display the updated status of the transaction