Refunds & Voids (via Virtual Terminal) | SpotOn Order
- Rebecca Buesseler (Deactivated)
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SpotOn Online Ordering Refunds & Voids
Transactions done via SpotOn Online Ordering are adjustable through your Merchant Dashboard on the Virtual Terminal.
Please Note: At this time ONLY SpotOn Order transactions can be refunded or voided in the SpotOn Virtual Terminal. Please see Refunds, Voids & Rekeys | SpotOn Restaurant FOH for information regarding all other transaction adjustments.
Accessing Transactions on the Virtual Terminal
Action | Display |
|---|---|
1. Log in to your Merchant Dashboard at http://dashboard.spoton.com 2. Click the 3 x 3 dot icon in the upper left |  |
3. Select Virtual Terminal from the displayed options |  |
4. Select Transactions from the tabs on the left
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Void Transaction
With the SpotOn Virtual Terminal voids and refunds can both be done using the refund button. The terminal will automatically determine if the transaction should be voided or refunded based on if that transaction is batched out (settled) or not.
Refund vs Void
Transactions in the Authorized state will be voided when using the “Refund” button.
The original transaction will display as ‘Voided’ when the Refund steps are completed.
Transactions in the Completed state will be refunded when using the “Refund” button.
The original transaction will display as ‘Refunded’ when the Refund steps are completed.
Refund Transaction
Action | Display |
|---|---|
1. Select Transactions to view the Transactions List 2. Click anywhere on the desired transaction to view the Transaction Details | |
3. Click Refund | |
4. A Refund / Void Transaction screen will display advising “Confirm the Transaction ID and amount listed below to continue with voiding the transaction. This cannot be undone.”
5. If applicable, check the Send Receipt Email box 6. Click Process [Refund/Void]
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7. Once the refund / void is processed, the Transaction Details will display with the Transaction status showing voided / refunded in the Show History field
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