Customer Groups | SpotOn Restaurant
- Rebecca Buesseler (Deactivated)
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SpotOn can automatically identify customers based on your custom criteria so you can reach out, invite and reward them with special Marketing offers.
Customer Group Setup
Before sending out special Marketing offers, you must define the criteria for guests to be considered Best Customers and/or Top Spenders
Action | Display |
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1. Sign into your SpotOn Dashboard 2. Click the circular icon next to the user name, then select Account Settings from the menu |  |
3. Select Loyalty & Deals from the list on the left hand side 4. Scroll to the Marketing Deals section Here you have the ability to define two Customer Groups
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Define Best Customers1. Click the Add button next to Best Customers
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2. Use the dropdown menus in the popup side panel to select:
3. When you have set the criteria for Best Customers, click Save | |
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Define Top Spenders1. Click the Add button next to Top Spenders
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2. Use the dropdown menus in the popup side panel to select:
3. When you have set the criteria for Top Spenders, click Save
To make changes to either Customer Group, click the Edit button to the right of either group. |
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Send Marketing Deals to Customer Groups
Action | Display |
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1. In your SpotOn Dashboard, navigate to your Marketing Campaigns using the menu on the left 2. Click Create Campaign | |
3. Select your channels and create your Campaign 4. Click Review & Publish | |
5. In the right hand Review Campaign Settings panel, click Target Audience | |
6. Toggle OFF All Customers 7. Select your desired Customer Groups, e.g., Top Spenders and/or Best Customers
8. Click the < arrow in the Target Audience panel to return to the Review Campaign Settings panel | |
9. Make any additional changes as needed, then click Publish |