Partially Refund Tip / Edit Tip

Owned by Will Castleberry
Sept 14, 2023
2 min read

Action

Display

Action

Display

Tips are the only charge that can be partially refunded

1. Follow Steps 1-5, as shown in the section above

2. Press the Edit Tip button located beneath the Payment Details section

3. In the Edit Tip popup, input the tip amount to be refunded

4. Tap Accept

5. The To be refunded amount will be updated

In this example, the tip amount charged was $0.50, and the user is refunding $0.25

6. Tap Apply Refund

7. A Confirmation popup will display, tap Accept to process the refund

8. The Send Receipt popup will display, enter the guest’s email address and tap Send to send an email receipt

An email receipt is the only option for a receipt at this time, the POS will not print a refund receipt

  • Sending an email receipt is not required, but it is good practice to do so at the time of the refund

  • The receipt email will be sent from:

    • noreply@spoton.com

  • The Subject line will read:

    • "Refund receipt from {Location Name} for order {order number}"

  • Email receipts will contain:

    • Restaurant name & information

    • Date & time

    • Order number & server name

    • Last four digits of the credit card number & card type

    • Refund items & amounts

    • The total amount refunded