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Charging a Card After Guest Has Left (Rekey)

Charging a Card After Guest Has Left (Rekey)

Owned by Will Castleberry
Sept 14, 2023

In some instances you may need to charge a guest’s credit card after they have left, perhaps the tip wasn’t added correctly, or the transaction was deleted.

Action

Action

  1. Take a photo of the receipt

  2. E-mail that photo to restaurantpos@spoton.com

  3. E-mail subject line should read “Name of Business / CC Refund”

  4. Send E-mail

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