Process Full Refund

Owned by Will Castleberry
Last updated: Aug 20, 2024 by Jaclyn DiPiazza
3 min read

Refunds for sales from a previous can be completed on the SpotOn Front of House with the Refund Show Command. This feature is for credit sales only and the card does NOT need to be present to complete the refund.

 

 

Action

Display

Action

Display

1. From the FOH, open the Show Commands… menu

2. Tap Refund

3. Use the Search Bar to search for the desired order

  • Search by name, order number, or the last 4 digits of the card used

  • Orders matching the criteria will display

Please note, refunds can only be processed on transactions made in the last 100 days. Transactions made more than 100 days prior will not display.

4. Select the desired order

  • Tapping once on the order will allow you to view the order details to confirm you have selected the correct order

  • Tap twice on the order to enter the Refund screen

5. After tapping twice on the order from the Search screen, the Refund screen will display

  • All refundable items will automatically be highlighted in blue

  • The credit card used for payment will display on the right, showing the order amount, and the refundable amount

6. In the left panel, deselect any items you do not wish to refund

Selected items will always be highlighted in blue

  • Any changes made will be reflected in the Payment Details column and the To be refunded section

7. When only the items or charges you wish to refund are highlighted, and the To be refunded amount is correct, tap Apply Refund

Refunding to a different payment method than originally used is not supported

8. A Confirmation popup will display, tap Accept to process the refund

9. The Send Receipt popup will display, enter the guest’s email address and tap Send to send an email receipt

  • Sending an email receipt is not required, but it is good practice to do so at the time of the refund

  • The receipt email will be sent from:

    • noreply@spoton.com

  • The Subject line will read:

    • "Refund receipt from {Location Name} for order {order number}"

  • Email receipts will contain:

    • Restaurant name & information

    • Date & time

    • Order number & server name

    • Last four digits of the credit card number & card type

    • Refund items & amounts

    • The total amount refunded