Refund | SpotOn Express (FOH)

Owned by Will Castleberry
Nov 05, 2024
2 min read

Learn how to complete refunds for same and previous day transactions.

Action

Display

1. Select Orders from the top of the main menu screen

2. Locate the order from the Orders screen. Orders can be filtered using Order Type, Date, and other metrics

3. Select the order you wish to refund

 

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4. On the order page, select Refund Order

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5. On the Refund Order screen, you can perform several actions:

  • Print Receipt

  • Refund All (refund the full order)

  • Refund Individual items or Modifiers from the order

6. After choosing the desired refunds, select Checkout in the bottom-right corner of the screen

 

7. The original payment method will appear - tap on the payment type to complete the refund

Orders paid with Credit Cards do not require the original card to be present - it will be refunded via the system back to the card used

 

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