Troubleshooting | SpotOn Counter
- Will Castleberry
- Rebecca Buesseler (Deactivated)
- Ariana R. (Deactivated)
Quick Links
Troubleshooting Hardware Issues
The device might not be seated properly on the base. To make sure it does, try gripping it by the sides and pushing forward.
If that fails, there is a button to release it, need a small screwdriver to remove the button cover on the base. With the button cover removed, check that the pins on the base are straight and put the unit back on and replace the button cover.
Transaction Troubleshooting
Payment Screen Does Not Default to Counter CC
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Multiple Cards Detected Error
It’s known issue that may occur on SpotOn Counter while making a payment using virtual wallets (i.e. Google Pay, Apple Pay, Samsung Pay). If user has many cards stored in the virtual wallet it can cause the Too Many Card Detected error.
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