Payments Settings & FAQs | SpotOn Serve

Quick Links


BOH Payments Settings

Enable Tip Screen on SpotOn Serve

Action

Display

Action

Display

  1. Tap the Stations icon on the main BOH menu screen

  2. Select the appropriate station

  3. In the Settings section, check the Credit Card Signature Screen box

 


 

Set Default Tip & Suggested Tips

Tip options are set in the BOH at the Order Types level, each Order Type you use will need to have the Order Type Tip Settings set for that Order Type.

Note: For the Order Type Tip Settings to function, be sure to check Override Location Suggested Tip checkbox

Action

Display

Action

Display

1. Tap the Order Types icon from the main BOH screen

2. Select the Order Type(s) that the Default Tip and Suggested Tips will apply to

3. Scroll to the Order Type Tip Settings section

4. Check the following checkboxes:

  • Allow Tips on Order Type

  • Override Location Suggested Tip

5. Select the Suggested Tip Type, Percentages or Amounts

6. Under Suggested Tip Percentages or Suggested Tip Amounts (whichever was selected in Step 5), use the text fields to set three Suggested Tips

  • Example:

    • Tip 1 - 20%

    • Tip 2 - 18%

    • Tip 3 - 15%

 

7. Use the Default Tip drop down menu to select the Default Tip:

  • No Default

  • No Tip

  • Tip 1

  • Tip 2

  • Tip 3

It is best practice to select No Default

 

 


 

FOH End of Day

Manually Batch SpotOn Serve

Action

Display

Action

Display

  1. Exit SpotOn Serve app

  2. Open TransIT/TSYS app

  3. Select the o FUNC tab

  4. Select Batch

  5. Select Batch Close

    • If a password is needed, enter the current date as MMDDYYYY


Payments FAQ

Do the SpotOn Serve and the SpotOn Counter use the same payment configuration in BOH?

No, they should be separate.


Can you attach a credit card with the card swipers on the SpotOn Serve?

No.


Are these devices going to be able to attach cards or use pre-authorization?

We have it specified in the backlog, however, at this point, SpotOn is unable to provide a forecasted delivery date.