Reservation Party Profile Functions | SpotOn Reserve Host App

• Party Status

• Guest Details, including history

• Permanent Guest Notes and Dining Notes

• Date/Time

• Party Size

• Estimated Duration

• Table Assignment

• Flags

1. Go to the Schedule View screen

2. Select the reservation date

3. Use the search box to locate the guest

4. Tap the reservation to pull up the Party Profile

Video Tutorial Coming Soon!

1. From the Main Floor View, double tap the reservation or waitlist bubble to access the Party Profile

2. Press the red Cancel button in the upper left corner

3. Select one of the following options from the drop down:

   • No Show

   • Walk Out

   • Dined at Bar

   • Cancel

4. Guest(s) waitlist bubble will be removed from the waitlist

1. Tap the waitlist bubble to access the Party Profile

2. Press the blue Upcoming button

3. Select a status

   • Confirmed

   • Left Message

   • Checked In

   • Partially Arrived

   • Waiting in Bar

4. Press the X in the upper right corner to exit the Party Profile

1. On an unconfirmed reservation, press the Call to Confirm button

   • An automated call to the guest will be made, requesting they press 1 to confirm, or press 2 to cancel

1. At the top center of the Party Profile there are 3 blue buttons:

   • Date/Time

   • Party Size

   • Estimated Duration

2. Select the appropriate button to edit Date/Time, Party Size, or Estimated Duration

1. To print the Party Profile, press the blue Print button in the upper right corner if there is an available printer

2. In the Printing Reservations options, toggle on/off to include/exclude:

   • Guest Notes

   • Dining Notes

3. Press Print

4. Select the desired printer

   • The Party Profile will be sent to the printer

1. To change the table assignment, open the Party Profile and press the blue button in the upper right corner

2.  Select the desired table(s) from the layout presented (be sure to select gray unassigned table(s)

   • Selecting an orange table will displace another guest to another table

   • Selecting a red table will not be possible as this table has already been assigned and must be moved separately first

3. Press Save to confirm

4. Press the X in the upper right corner to return to the Party Profile

1. Tap the desired guest information box to edit:

   • First Name

   • Last Name

   • Email

   • Phone

   • Member Number

2. Tap the black space outside the box to save

1. Select the appropriate Party Flag from the column on the right hand side of the screen

   • When a party flag is selected, it will move to the top of the list and be highlighted in gray

2. To remove, tap the desired flag in the Flags Assigned section to remove it from the Party Profile

1. Press the orange New Guest Note button to enter a new permanent Note

1. Press the green New Dining Note button

2. Input the new note in the text field

3. Press Save

   • The new dining note will display in the Dining Notes column with a time stamp, and user name