SpotOn Delivery Powered by DoorDash | SpotOn Order
- Rebecca Buesseler (Deactivated)
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Overview
SpotOn Order can now include DoorDash Drive deliveries with SpotOn Delivery powered by DoorDash. This is a great way to offer contactless delivery, increase revenue, and reach new customers. The changes to the existing SpotOn Order experience for customers are minimal, and will show “Delivery” as an order type option.
We can only support one delivery method at this time. If a restaurant is using internal delivery, but wants DoorDash Drive, they can only use one or the other.
If a restaurant has both internal delivery and DoorDash turned on, DoorDash will override internal.
BOH Setup
Order Type Creation
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Please see Order Types for additional information regarding order type creation. |  |
Accepting DoorDash Orders
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4. In the SpotOn Order Settings section, click the dropdown menu next to DoorDash Drive Delivery Order Type, and select the order type that was just created
5. Add a DoorDash Drive Delivery Lead Time. This is the number of minutes before the DoorDash driver will pickup the order. Must be a number between 1 and 999. (Tip: This can be the same amount of time for a regular pickup order) 6. If desired, input a DoorDash Drive Delivery Minimum Amount. This is optional, but it is a good way to offset the cost of DoorDash Drive. |
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DoorDash Schedule
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Notifications
A station must be set up to receive DoorDash notifications. This should be the same station that is already receiving online orders.
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POS Display
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Cancellations
Merchant Cancels Order |
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When cancelling a DoorDash order, tap on the order headers, then press “Cancel Delivery Order” to execute a command that removes all payments and voids all items
An error message instructing you to contact DoorDash will be displayed if the order can’t be cancelled
If DoorDash approves the cancellation they’ll cancel it on their side, and then it will look as if DoorDash initiated the cancellation.
The user will need to confirm before it is cancelled
When an order is cancelled from the POS, we send a notification to DoorDash
DoorDash will send an email notification to the customer that the order has been cancelled
User sees a confirmation that the order was cancelled
The order cannot be cancelled if the order delivery time is within 2 hours
DoorDash Drive must be contacted to initiate the cancellation
DoorDash or Customer Cancels Order |
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Scenario 1: DoorDash initially accepts the order but then cancels it, the restaurant receives a notification on any POS station marked as a DoorDash station
A DoorDash initiated cancel will pop up a toast notification
All payments and items are voided
A ticket is printed noting that the order was canceled in large, bold letters at the top of the ticket
The ticket prints as a guest receipt/kitchen req in accordance with where SpotOn Orders are set to print
Scenario 2: DoorDash immediately rejects the order
Other than the order possibly flashing on the POS screen, the restaurant will not even know that the order ever took place (it may be seen in list orders, under closed orders, with no items on it)
The order is destroyed and voided and won’t even be shown
The customer will see an error message on SpotOn Order
Nothing is printed
The customer will not receive the confirmation email
Scenario 3: The order is completed and DoorDash Drive finalizes the driver reservation, and then later cancels the order before the items are released/sent to the kitchen
The order is voided and closed
A cancelled kitchen req will be printed with !ORDER CANCELLED! at the top
If “Print Guest Check When Order Is Placed” is enabled, it will print a cancelled guest check with !ORDER CANCELLED! at the top
Customer receives a cancellation email/text from DoorDash
The order will not show in the customer’s order history
Scenario 4: The order is completed and DoorDash Drive finalizes the driver reservation, and then later cancels the order after the items are released/sent to the kitchen
The items are voided and the surcharges/payments are removed from the order, and then it is closed
A cancelled kitchen req will be printed with !ORDER CANCELLED! at the top
If “Print Guest Check When Order Is Placed” is enabled it will print a cancelled guest check with !ORDER CANCELLED! at the top
Customer receives a cancellation email/text from DoorDash
The order will not show in the customer’s order history
Scenario 5: Order is cancelled, but the order has some sent items and some unsent items (can only occur if the order was modified via the FOH)
The unsent items will be completely removed from the order
The order is voided and closed
A cancelled kitchen req will be printed with !ORDER CANCELLED! at the top.
If “Print Guest Check When Order Is Placed” is enabled we will print a cancelled guest check with !ORDER CANCELLED! at the top
Customer receives a cancellation email/text from DoorDash
The order will not show in the customer’s order history
FOH changes will not be reflected on the DoorDash Drive side
SpotOn Order Customer View with DoorDash Delivery
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When the customer visits the restaurant's SpotOn Order site, there will be an option to select delivery if DoorDash Drive is enabled. After the order selections have been made, the customer will be prompted to input the delivery address. If they are outside delivery range, or delivery is unavailable due to scheduling, the guest will be able to select Pickup instead. If delivery is available, the guest will be able to choose Contactless or Regular Delivery and add any additional delivery requests, i.e., “Leave items on doorstep and ring bell”. |
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