QR Dine-In, Delivery, & Takeout | SpotOn Order

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SpotOn Order QR Codes

Overview:

  • A QR code can be printed for a flyer or print ad, and when scanned will bring the user directly to the merchant’s SpotOn Order site.

  • QR codes can also be created for specific tables at the restaurant- all the guest has to do is use their mobile device to scan a QR code on the table. This QR code will then open a web view and a customer can view the menu and start an order. Dine-In works with all mobile devices.

  • QR Codes can be printed on your receipts, allowing for a contactless and quick checkout experience for your guests.

  • SpotOn now offers SMS text messaging for QR orders.

This feature is only available for restaurants that have SpotOn Online Ordering

Generate Dine-In, Pickup, & Delivery SpotOn Order QR Codes

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  1. Select the Locations icon from the main BOH menu

  2. Scroll to SpotOn Order Settings

  3. In the Generate Dine-In QR Codes/URLs for Order and QR section, then tap GENERATE to bring up the Generate QR Codes/URLS for Order and QR options

  4. Select the desired QR Code/URL type, and tap Download

    • Pickup/Delivery QR Code for this location

      • This creates a QR code that the merchant can print and post to pickup & delivery orders.

    • Order & Pay QR Code for this location

      • This creates a QR code that the merchant can print and post. When scanned, the code will bring the user directly to the merchant’s SpotOn Order site.

    • Order & Pay QR Codes for all tables

      • This creates a file with QR codes for all tables. When a user scans the QR code, it will bring the user directly to the menu/order screen for SpotOn Order. Once the order is placed, will ring in/print at the restaurant, under the table QR that was scanned. (User will pay for the order online if pay later isn’t enabled, and if it is enabled, they’ll be able to pay later through an employee taking payment.)

    • Order & Pay QR Code for a single table

      • This generates a QR code image for a single table (useful when a restaurant has added a single table and needs a new QR code for it.) 

    • All Order & Pay URLs for this location

      • This generates a file that has all URLs. The merchant can then take these URL’s and create QR codes for them on their own if they desire. 

 

Print QR or Alphanumeric Code on Checks

Printing QR codes on receipts allows your guests to scan the QR code with their phone, and pay at the table. Additionally, alphanumeric codes may be printed on the bottom of the customer’s check.

  1. Tap the Locations icon

  2. Scroll to the QR Scan & Pay section and enable the following as desired:

    • Print QR Code on Check

      • Enable the check box to print a QR code on the bottom of the check so customers can scan & pay from their device

    • Display Message

      • Enter a customized message in the field to display above the QR code and/or alphanumeric code on the check to help explain the purpose of the code(s) to the customers

    • Print Alphanumeric Code on Check

      • Enable the check box to display an alphanumeric code on the bottom of the check

The alphanumeric code will not appear on the check unless there is text written in the Display Message field

 

Displaying QR Codes at Tables

Option 1: SpotOn Printing

SpotOn offers free printing and table stands for QR codes.

  • In order to submit a request, all table layouts need to be entered and active. Email newrestaurant@spoton.com to submit the order request. Typical order takes 7 business days.

Option 2: Self Service Printing

Merchants can also print out their own QR codes or download the URLs and create their own table stands using websites like those listed below.

Suggested Sites for Generating QR Codes

These are some of the websites that can be used to create QR codes, with logos, background colors, etc:

  1. QR Code Generator

  2. QR Code Generator #2

  3. QR Code Monkey

  4. QR Stuff


SMS Text Messaging for QR Orders

What is this?

You now have the ability to send an automated text message when orders are sent to the kitchen, as well as the ability to have a two-way communication with customers via SMS or our Quick SMS feature.

How do I enable SMS for my restaurant?

Check out this article!

 


 

Enable QR Order Confirmation Text Messages in the BOH

Please note, when this feature is activated, when a guest scans a QR code to order, they will be required to supply a phone number. As of right now this is a mandatory field that cannot be switched off.

This will only apply to customers who are starting an order. Those who join an existing order will not be prompted to enter a phone number.

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1. From the main BOH menu, select Order Types

2. Select the desired QR Order Type from the panel on the left

3. Check the Send Order Confirmation Text Message to Customer check box

  • This will trigger a confirmation text message that is sent to guests once they place an order

4. Use the Custom Order Confirmation Text Message Body field to customize the Order Confirmation Text

Accepted Custom Order Confirmation Text Message Body variables entries:

  • %OLO_LOCATION_NAME%

    • The Online Ordering Display Name of the current Location

  • %SMS_LOCATION_NAME%

    • The SMS Display Name of the current Location

  • %ORDER_NUMBER%

    • The order ID number

  • %ORDER_TIME%

    • The scheduled time of the order

    • Non-scheduled orders will display the current time + Lead Time

  • %ORDER_TOTAL%

    • The total cost of the order at the time of sending

    • Not recommended for orders that will be sent multiple times

  • %TABLE_NUMBER%

    • The Table Number of the order

    • This will be blank if no table has been set

 


QR Scan & Pay Video Overview

Highlights:

  • Streamline the payment process at your restaurant by offering contactless Scan & Pay.

  • QR code scan and pay can help you turn tables faster, increase tips, and reduce labor costs.

  • Scan and pay allows the guest to check out at their table, from their phone. This eliminates the need for a server to run the payment and return with a receipt.

  • Scan and pay also gives customers access to loyalty and rewards.

  • QR Scan and pay works with Apple and Google Pay.

Press Play below to learn more about the Scan & Pay option!

 

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