QR Split Payment | SpotOn Order

Owned by Rebecca Buesseler (Deactivated), created
Last updated: Aug 15, 2024 by Jaclyn DiPiazza
6 min read

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QR Split Payments

What’s new with Split by Amount? (SBA)

Customers are able to split their bill by amount. This means they can customize how much each guest pays, and everyone can pay via their own device.

Split Payment Flow

Display

Action/Information

Display

Action/Information

  • The guest who initiates checkout will be prompted with a modal asking if everyone at the table is done ordering

  • Selecting Continue locks the order for all guests

  •  All guests will receive a notice that someone has initiated the checkout process

Split the Bill Screen

 

  • The split by amount feature automatically divides the order totals evenly between all guests by default

  • Guests can manually add another guest to the order by tapping Add another guest

  • This will prompt them to enter the name of the friend they are adding to the order

  •  Once another guest is added, the amounts will automatically refresh to be evenly split

Order Details

  • Users can tap on the Order details button to display the item and tax totals

  • Further tapping on the View items dropdown will expand the modal to give a more thorough breakdown of the items, modifiers, prices and quantities

Payments that are made via the server will show under Other payments

Editing Guest Amounts

  • Guests can tap on the total fields to “unlock” the field and enter a custom amount

  • On tap of Done, the amount will be locked again

 

  • Once a total has been changed, a Reset button will appear in the top right hand corner

  • Tapping this button resets the totals to an even split

Checkout Screen

  • To begin checkout, the user will tap Continue to payment

  • The guest will be brought to the Checkout screen where they can see all of the guests totals

  • A Paid chip will appear next to the guests who have finished paying.

 

  • On tap of Share link button, guests can share the link to an order using the share sheet functionality native to their device

Confirmation Screen

  • Once a user has completed a payment they will be taken to the confirmation screen

  • The Payment Details will show a paid chip next to the users who have paid

 

  • Guests have the option to tap “Make another payment”, which will direct them back to the Checkout screen.

FAQs

Is there a concept of group leader?

The first user who proceeds to the split by amount screen will have control over splitting the check. If other users try to proceed to checkout during this time they will be shown a modal informing them which guest at the table is splitting the check.

Can I add or remove guests?

Guests can be added manually by tapping the “Add another guest” button, or the URL can be shared for a guest to join the order. This can be done by copying and pasting the URL manually or by using their devices native share sheet functionality.

Can guests be added to an order without a name?

No, guests must enter a name to be added to the order.

What if the balances selected are greater than the balance due?

If a user selects a balance greater than the balance due, their balance will default to match the total, while the other guests’ balance will be changed to 0.

How will guests know if a payment has been made through the server?

A toast message will appear informing the guests the amount that has been paid via the server.

What if someone pays for a guest before they complete checkout?

The guest would be brought to the checkout screen where they can see the “Paid” chip that confirms they have been paid for.

How will guests know if their bill has been paid in full?

A toast message will appear at the top of the screen indicating that everyone has been paid for. Just like above, the guests will also be able to see that everyone has a “Paid” chip next to their name.
Guests will also receive a modal notifying them that the order is complete and everyone has been paid for.

What if I try to pay for a guest that has already been paid for?

The guest will receive a toast message informing them that the guest they have selected has been paid for by someone else.

What if a customer placed an order via phone and wants to pay in person with card or cash?

This customer can pay via card or cash and their payment will still be visible to other guests at the table.

What happens if part of a tab is open and guests leave the restaurant?

Currently, the tab would stay open.

How will I know if a tab is still open and not fully paid on the POS? Is there any notification?

There is a setting in BOH called “Table Occupied time before alert” that can be used to specify the amount of time an order can sit before it flashes on the POS.

How long do guests have to pay for their tab?

There is currently no time limit for guests to pay their tab.