QR Collaborative Ordering & Tab Share | SpotOn Order
Contents
Overview
QR Collaborative Ordering enables guests and staff to collaborate on the same order. It allows staff to start an order with a tab and invite guests (via an SMS link) to view, add, and check out at any time from their mobile devices.
Benefits
Increase Order Totals
Capture guest data through SMS
Entice guests to join loyalty program
Free up staff time
Enable QR Collaborative Ordering (Back of House)
Action | Display |
---|---|
|
|
|
|
|
|
|
|
Inviting a guest to collaborate (Front of House)
There are three ways to invite a guest to collaborate on an order:
Action | Display |
---|---|
|
|
|
|
|
|
Once selected, a prompt will appear. Enter guest’s phone number to send a text message to their mobile device and initiate the collaboration process. |
|
Guest Collaboration Experience
Action | Display |
---|---|
|
|
If they were added to the order through the Front of House, they will be taken to an already-joined order. |
|
Solo Diners Solo diners will have the order number and options displayed. |
|
Multi-Guest Orders When multiple guests join an order, the name they enter will be visualized at the top of the screen alongside the other guests currently collaborating on the order. |
|
|
|
|
|
Only the first customer attached to the transaction (the first to join via SMS) will be able to view the pre-authorized card information for the order. Any other guests that view the bill will default to Apple Pay as their method of payment. |
|